Linx FS Ltd is committed to putting customers at the centre of its strategy. Our policy statement is as follows: Our customers Our customers are at the centre of our strategy. Our priority is to provide them with access to good value products, quality service and a choice of ways to buy through a wide range of distribution channels. We are committed to ensuring our employees, customers and advisers want to buy our products and services, stay with us and recommend us to their families, friends and colleagues. We will treat our customers fairly and deliver high quality products and services which meet their reasonable expectations throughout their relationship with us. Our products and services We will ensure the products and services offered to customers through us do not contain hidden conditions or rely on complex technical definitions and can be easily explained. Our service will be shaped by listening to our customers and understanding what is important to them. We will take responsibility for meeting the needs of our customers and these needs will be at the heart of our business. We will always look for ways to improve the quality of our service.

Our employees and advisers Our employees and advisers are critical to delivering a positive customer experience and treating customers fairly. Our culture will be one which encourages and supports our employees to deliver this. In essence, we regard Treating Customers Fairly quite simply as ‘working with you, for you...’ Phil Jay/Bob Hope Director